The police rely on dispatch to get timely and relevant information when responding to calls for service. As these calls can sometimes be a panic filled situation it is vitally important to have an accurate database in which dispatchers draw information from. Without constant revisiting and updating, the database becomes out of date and the information diminishes in reliability.
Community Safety Office Volunteers contact the businesses and ensure that there address, contact information and emergency contacts are up to date and current. As is often the case, there has been a change in ownership, telephone number, business name, or the business simply no longer exists. After all the information is compiled, it is handed over to the Oceanside RCMP where it is shared with the Courtenay Operations Control Centre (Dispatch) so they can in-turn update the database.